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Don’t rush

Hurry, sure. We need to hurry. Hurry puts it up on our priority list. Hurry gives us urgency and focus. But rushing is something that leads to errors and then apologies. “I’m sorry, I rushed it,” is not something we want to hear. But...

Vast vs specific

Try to fit in every general and conceptual detail when describing a very big concept and it’s likely that we’ll be confused. When you’re intent on explaining all of it, we glaze over. Consider switching gears and sharing the most specific possible...

4 D Chess

Perhaps that super-genius is playing a very well-thought-out long game, anticipating every countermove with plenty of resources and alternatives at hand. It might be the local business you’re competing with, the publisher you hope to work with or the general of...

You left out the all caps part

If you see a set of rules that don’t make sense, that are overly stern, that seemed designed to be offputting instead of helpful, it’s possible that the poster is leaving part of the memo unsaid: It could be something like: THE LAST CUSTOMER WAS UNFAIR AND...