Select Page

Managing Through Uncertainty

The 2020s are placing extraordinary demands on organizations and the people who run them. Effective leaders must have courage and a strong sense of purpose, and be able to adapt to rapidly changing circumstances. Many of the biggest challenges call less for vision and...

Our Guide to the Fall 2022 Issue

Manage Your Customer Portfolio for Maximum Lifetime Value Fred Selnes and Michael D. Johnson Key Insight: Having a clear understanding of when and how much to invest in, leverage, and defend different customer relationships is an essential determinant of both current...