by curator | May 11, 2023 | Business, MIT Sloan Business Review
This post was originally published on this siteFrontiers Companies that reduce and simplify front-line employee workload find that they can better position employees to deliver a better customer experience. Zeynep Ton May 11, 2023 Reading Time: 11 min Topics...
by curator | Aug 1, 2022 | Business, MIT Sloan Business Review
This post was originally published on this siteEmployees have been complaining about performance reviews almost as long as HR has, yet most organizations are still doing the classic “you’re a 4, but I can only give you a 3” performance reviews. We expect the...
