by curator | May 18, 2023 | Business, MIT Sloan Business Review
This post was originally published on this siteThe Strategy of Change Research reveals that a focus on finances is no substitute for creating customer value when a company is struggling. Jonathan Knowles, Russell Baris, B. Tom Hunsaker, and Richard Ettenson May 18,...
by curator | Sep 21, 2022 | Business, MIT Sloan Business Review
This post was originally published on this siteAs employees of a communication company, everyone on our team feels extra pressure to be a strong communicator. How well we actually listen to what clients tell us determines whether they think we can help them transform....
