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When You Forget How to Coach

During a recent practice coaching session with students, we discussed the phenomenon that as soon as they are coaching somebody on a topic they have lived through or are living through, it’s like they lose all memory of how to coach. Yet if it’s a situation they can’t...

The Problem with Fixing Conflict

Over the past several decades the questions that we have been asking about conflict have been evolving. Pre-1980’s we were asking: How do we resolve conflict? The past several decades we’ve been asking: How do we manage conflict? Today’s internal coaches are guided by...

Listening as a Team

I recently worked with a team in a new setting, and I was pleasantly surprised at how effective – once again – coaching skills were in moving the team forward. We focused on the fundamental skill of listening – listening to really understand the...

What’s in a Name?

When you listen to a symphony, you’re not there to listen to just one of the instruments, you want to hear them all together. The same is true with a team. Whether it’s an intact team or they’re just coming together for a temporary project or topic, they’re a group....