On CRM: “User Friendly” And This One Other Thing Are The Two Most Important Requirements For A Small Business CRM

22 Apr,2022 | Forbes - Small Business, Leadership

Don’t worry so much about features. Worry more about ease and implementation.

New Research Finds That Customer Service Agents Are Abusing Customers

13 Apr,2022 | Forbes - Small Business, Leadership

It’s widely know that customer service agents have recently been experiencing higher levels of abuse. But, new research from Netomi shows that that many agents are also abusing their customers.

On CRM: How CRM Systems Are Helping Companies Deal With Inflation Woes

7 Apr,2022 | Forbes - Small Business, Leadership

Managers today have something that managers in the early 1980’s didn’t have: data.

Why CMOs Should Invest In Their Customer Service Teams

5 Apr,2022 | Forbes - Small Business, Leadership

New research shows that viewing customer service as a value center and investing in it has a positive impact on revenue growth. Progressive CMOs are capitalizing on this opportunity.

On CRM: An Expert Names The Best CRMs Of 2022…Can You Guess Who Won?

10 Mar,2022 | Forbes - Small Business, Leadership

Even with its flaws, Zoho is pretty darn good.