28 Sep,2022 | How We Lead, Leadership
Remember the days when we used to get report cards from our teachers? They gave us feedback not only about our class work but also about us as human beings. Perhaps you were one of the kids whose teacher praised you by saying that you “played well with others.” If so,...
6 Aug,2022 | Leader Chat, Leadership
Dear Madeleine, I manage three large global teams. They do similar customer service, but for different product lines. They all have very seasoned team leads and produce excellent results. Our business really took off because of the pandemic and we implemented a...
14 Jun,2022 | Business, StrategyDriven
What comes to mind when you hear the word discipline? Most people think of punishment. They view discipline as a way to gain compliance and turn people into unquestioning automatons. This type of discipline is extrinsic, and it’s common in many compliance cultures....
19 Apr,2022 | Leader Chat, Leadership
In our new book Simple Truths of Leadership: 52 Ways to Be a Servant Leader and Build Trust, my coauthor, Randy Conley, and I cover a lot of topics—fifty-two, to be exact. As the subtitle suggests, a primary focus of the book is the area of trust in leadership. To be...
12 Apr,2022 | Leader Chat, Leadership
Feeling psychologically safe in the workplace has never been more important. The storm of the past two years has generated tidal waves of competing priorities and pressing demands, all vying for urgent attention. Hurricane-force winds of unrelenting and pervasive...
