26 Sep,2020 | Best Practices, Communication Skills, Culture, Diversity & Inclusion, Emotional Intelligence, Leader Chat, Leadership, Self Awareness, Vulnerability, Workplace Culture
Dear Madeleine,I am a division leader for a family-owned manufacturing company. The family members have somewhat antiquated views and are not particularly socially sensitive. My challenge is how to respond to the pronouns I’m seeing on recent email. For example, I am...
17 Sep,2020 | Best Practices, Business Books, Customer Experience, Customer Service, Ken Blanchard, Leader Chat, Leadership, Servant Leadership, Workplace Culture
The quality of a company’s customer service affects its reputation as well as its bottom line. Customer service done well raises an organization’s image in the public eye and attracts new revenue. Customer service done poorly does the opposite.When an organization...
11 Jul,2020 | Corporate Culture, Health, Human Resource Issues, Leader Chat, Leadership, Uncategorized, Wellbeing, Work Life Balance, Workplace Culture
Dear Madeleine,I manage a large team of creative professionals in a US-based advertising firm. My company went to an unlimited PTO plan 18 months ago. Covid-19 weirdness aside, I am finding that my people are not taking time off and seem burnt out. I am confused by...
13 Jun,2020 | Accountability, Behavior Change, Coaching, Communication, Cost of Doing Nothing, Difficult Conversations, Expectations, feedback, Human Resource Issues, Leader Chat, Leadership, Leadership Challenges, Talent Management, Trust, Uncategorized, Values, Workplace Culture
Dear Madeleine,It has recently become apparent that one of my newer direct reports is lying. In one instance, he told me a presentation was proofed and ready to go and I found out it wasn’t when I went into the document on our shared drive to make a change. In...
12 May,2020 | Corporate Culture, Customer Experience, Emotional Intelligence (EQ), Leader Chat, Leadership, Self Awareness, Uncategorized, Values, Workplace Culture
I had an upsetting experience yesterday. Amid our current environment of chaos, confusion, and uncertainty, I find that people are generally behaving pretty well. I’ve noticed this at the grocery store, which I now visit only about once every ten days. Social...
22 Apr,2020 | "Leadership Development", Business Books, Corporate Culture, Employee Engagement, Employee Turnover, Employee Work Passion, Engaging Employees, Growth, Leader Chat, Leadership, Onboarding, Performance Management, Performance Review, Podcast, Research, Retention, Talent Management, Time Management, Uncategorized, Work Life Balance, Workplace Culture
Marcus Buckingham believes some basic assumptions about work are simply no longer true in today’s business environment. He shares his insights in his latest book, Nine Lies About Work: A Freethinking Leader’s Guide to the Real World, coauthored with Ashley...
