18 Mar,2020 | Best Practices, Emotional Intelligence, Human Resource Issues, Leader Chat, Leadership, Leading People Through Change, Organizational Change, Stress, Transparency, Uncategorized
Organizations are quickly releasing policy statements as part of their contingency response to the coronavirus outbreak around the world. In addition to having well thought out strategies, it’s important for senior leaders to be prepared for questions that will...
20 Jul,2019 | Accountability, Apologizing, Behavior Change, Communication, Difficult Conversations, Emotional Intelligence, Leader Chat, Leadership, Managing, Relationships, Resilience, Self Awareness, Transparency, Uncategorized, Vulnerability
Dear Madeleine, I really messed up—and I’m so embarrassed I’m thinking of quitting my job. I yelled at one of my direct reports during a team meeting. I was very tired because I had been up all night with a sick kid, and I was super stressed because...
