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More than your share

The math is simple: many people do less than they should. They might be selfish, but it’s likely that they’re struggling with a lack of resources or a story of insufficiency. Either way, in any community or organization, many people contribute less than...

Finding persistent invisible systems

Plastic was inevitable. It took hundreds of years to perfect, but we built a system based on profit, convenience, productivity and markets. Markets are extremely good at sniffing out problems that can be solved with transactions. If people care enough to buy something...

Expectation and delight

They dance with each other. If expectations are too low, you don’t get the gig, and you’ll never have a chance to engage with a customer. But if they’re too high, surprise and remarkability disappear. As you succeed, it’s harder, not easier, to...

Synchronization can be distracting

Both The Shawshank Redemption and The Big Lebowski bombed. If “bombed” means that during the first few weeks, no one went to a theater to see them. Since then, tens of millions of people have seen and talked about these movies. Tommy James’ first...

Naysayers (and the grifters)

Oppositional energy is easy to create and spread. Once you pick a ‘they’, then it’s simply a matter of doing the opposite of whatever ‘they’ recommend. It’s a lazy shortcut, one that divides, demonizes and causes us to suspend our...