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But what’s your budget?

This can be an uncomfortable question. Not because any of us have unlimited time and unlimited money, but because it puts us on the spot in a few ways: Are you able to understand the project well enough to put boundaries around it? If you don’t, are you aware...

The kindness bonus

“Please be kind” sounds like a moral imperative. And in some ways, it is. But behind the theory of the firm and a key building block of successful communities is the idea that kind interactions are significantly more productive. When people feel seen and...

“Could be better”

Three words that open the door for insight, understanding and improvement. Gratitude isn’t in question. Neither is acceptance of the situation. It’s not unpatriotic or disloyal to talk about how something could be improved. Instead, when we care enough to...