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Concerned You’re Becoming Impatient with Your Employees? Ask Madeleine

Concerned You’re Becoming Impatient with Your Employees? Ask Madeleine

Hi Madeleine,I just got off the phone and immediately realized that I need some help. I spoke to an employee in a way I am ashamed of. I didn’t yell or flip my lid, but I was curt, demanding, and unsympathetic, and I interrupted him several times. I have some things...
Not Sure about Adding Pronouns to Your Email Signature? Ask Madeleine

Not Sure about Adding Pronouns to Your Email Signature? Ask Madeleine

Dear Madeleine,I am a division leader for a family-owned manufacturing company. The family members have somewhat antiquated views and are not particularly socially sensitive. My challenge is how to respond to the pronouns I’m seeing on recent email. For example, I am...
Not Sure about Attending a Face to Face Drinks Gathering After Work? Ask Madeleine

Not Sure about Attending a Face to Face Drinks Gathering After Work? Ask Madeleine

Dear Madeleine,It still will be months until my company invites us all back to work in the office, so until then, we are all WFH. I miss my work friends and the hallway conversations that helped us deal with situations on the fly. I definitely don’t miss the commute...
The Best Way to Show You Care during Difficult Times

The Best Way to Show You Care during Difficult Times

“I’m sure you’ve heard the saying People don’t care how much you know until they know how much you care. And that is so true for anyone who is in a leadership role today,” says Kathy Cuff, senior consulting partner at The Ken Blanchard...