5 Sep,2020 | Assertiveness, Behavior Change, Communication, Difficult Conversations, Leader Chat, Leadership, Leadership Challenges, Self leadership
Dear Madeleine,I have a new team member who is constantly melting down. Our whole team is under a lot of pressure, and we’ve had to put our heads down to get the work out. Everyone has been able to do this—including me—except for my new team member who needs to be...
15 Aug,2020 | Alignment, Communication Skills, Difficult Conversations, Effective Communication, Leader Chat, Leadership, Leadership Challenges, Listening, Mindfulness, problem solving
Dear Madeleine, I run operations for a regional (UK/Europe) division of a real estate and relocation company. I have several functions reporting up to me, and right now two of them are at war. All day every day I have emails flying in from both sides, pointing...
13 Jun,2020 | Accountability, Behavior Change, Coaching, Communication, Cost of Doing Nothing, Difficult Conversations, Expectations, feedback, Human Resource Issues, Leader Chat, Leadership, Leadership Challenges, Talent Management, Trust, Uncategorized, Values, Workplace Culture
Dear Madeleine,It has recently become apparent that one of my newer direct reports is lying. In one instance, he told me a presentation was proofed and ready to go and I found out it wasn’t when I went into the document on our shared drive to make a change. In...
23 May,2020 | Communication, criticism, Difficult Conversations, Emotional Intelligence, feedback, Leader Chat, Leadership, Performance Expectations, Performance Management, Uncategorized, Vulnerability
Dear Madeleine,Every time I hear the word “feedback” I have a strong, negative response. This comes from a recent experience with a manager. Going into the relationship, I had always been someone who asked for feedback. This manager, however, gave me...
16 May,2020 | Communication, criticism, Difficult Conversations, Emotional Intelligence, feedback, Leader Chat, Leadership, Performance Expectations, Performance Management, Uncategorized, Vulnerability
Dear Madeleine,Every time I hear the word “feedback” I have a strong, negative response. This comes from a recent experience with a manager. Going into the relationship, I had always been someone who asked for feedback. This manager, however, gave me...
9 May,2020 | Accountability, Behavior Change, Coaching, Communication, Cost of Doing Nothing, Difficult Conversations, Employee Productivity, feedback, Leader Chat, Leadership, Leadership Challenges, Performance Management, Talent Management, Uncategorized
Dear Madeleine,I am the EVP of sales for a global professional services and SAS company. As you can imagine, we are reeling from the pandemic and the economic train wreck that seems to be coming at us. In the midst of this chaos, I have a long-tenured sales...
