11 Feb,2022 | Boldheart | Our Business Coaching Blog, Boldheart Business, business growth strategies, client experience, clients, Coaching, Customer Experience, differentiation, how to find your USP (unique selling proposition), how to increase referrals, increase sales, Leverage Your Business, leverage your differentiation, unique, unique offering, Unique Selling Propositions
Today I would like for you to consider that, when differentiating your business in the marketplace, it’s the ‘non-essentials’ that are more critical than ever before. It’s not necessarily the actual product or service you offer. It’s not even you (as wonderful and...
17 Sep,2020 | Best Practices, Business Books, Customer Experience, Customer Service, Ken Blanchard, Leader Chat, Leadership, Servant Leadership, Workplace Culture
The quality of a company’s customer service affects its reputation as well as its bottom line. Customer service done well raises an organization’s image in the public eye and attracts new revenue. Customer service done poorly does the opposite.When an organization...
12 May,2020 | Corporate Culture, Customer Experience, Emotional Intelligence (EQ), Leader Chat, Leadership, Self Awareness, Uncategorized, Values, Workplace Culture
I had an upsetting experience yesterday. Amid our current environment of chaos, confusion, and uncertainty, I find that people are generally behaving pretty well. I’ve noticed this at the grocery store, which I now visit only about once every ten days. Social...
