20 Oct,2020 | Accountability, Behavior Change, Best Practices, Business Books, Executive Development, Goals, Growth, Leader Chat, Leadership, Podcast, productivity, Research, Self leadership
The quest for high performance may be at an all-time high. With the COVID-19 pandemic turning things upside down, some people are struggling to get through the day—but others continue to thrive. How do they do it?Brendon Burchard’s best-selling book High Performance...
17 Oct,2020 | Best Practices, Career Planning, Growth, Happiness, Leader Chat, Leadership, perseverance, Resilience, Self leadership, Wellbeing
Dear Madeleine,I just started what is probably the last decade of my career. I am settling into a new role after being promoted to an EVP spot that reports directly to the CEO. Sometimes I sit in my office at home—although at some point it will be a nice office on the...
26 Sep,2020 | Best Practices, Communication Skills, Culture, Diversity & Inclusion, Emotional Intelligence, Leader Chat, Leadership, Self Awareness, Vulnerability, Workplace Culture
Dear Madeleine,I am a division leader for a family-owned manufacturing company. The family members have somewhat antiquated views and are not particularly socially sensitive. My challenge is how to respond to the pronouns I’m seeing on recent email. For example, I am...
17 Sep,2020 | Best Practices, Business Books, Customer Experience, Customer Service, Ken Blanchard, Leader Chat, Leadership, Servant Leadership, Workplace Culture
The quality of a company’s customer service affects its reputation as well as its bottom line. Customer service done well raises an organization’s image in the public eye and attracts new revenue. Customer service done poorly does the opposite.When an organization...
16 Sep,2020 | "Leadership Development", Behavior Change, Best Practices, Business Books, Career Planning, Growth, Happiness, Leader Chat, Leadership, Mindfulness, Performance, Research, Self leadership, Webinars
The Ken Blanchard Companies’ new partnership with bestselling author Brendon Burchard’s High Performance Institute is bringing the concepts from his book High Performance Habits to organizations around the world.In his book Burchard teaches six habits and...
15 Sep,2020 | Best Practices, Collaboration, Communication Skills, Empowerment, Engaging Employees, Leader Chat, Leadership, Managing up, Podcast, Relationships, Self leadership, Teamwork
With his first two books, Never Eat Alone and Who’s got Your Back, Keith Ferrazzi taught us the importance of building collaborative relationships. In his latest book, Leading Without Authority, Ferrazzi reinvents the art of collaboration to break down silos,...
