Losing customers is preventable by focusing on mindshare over market share and providing holistic customer intimacy from the frontline to leadership.
Focus on making 2023 a year of growth by adopting an innovation mindset and optimizing your business for an increasingly permanent omnichannel world.
Ensuring that 2023 is not a down year requires you to take care of customers now by boldly peering around corners and understanding customer dynamics.
When the goal is incremental innovation, there needs to be a well-oiled machine in place to generate small innovations at scale.
There’s value in encouraging a much broader definition of innovation because it’s just as powerful in smaller doses.