Handling customer queries can be challenging without the right team and operational capacity. That’s where the inbound customer partner comes in: The right partner can take the burden off your existing employees by answering customers’ calls, messages or...
The cornerstone of any successful e-commerce platform is a well-designed, personalized user experience.
QA processes provide your staff with a structured work environment, making it easier to know their responsibilities and perform their jobs.
To assess your call center’s performance, you first need to choose which key performance indicators (KPIs) to track.
Understanding how to form effective goals and KPIs is the first step.